SheShe Design offers custom lettering, calligraphy, chalkboard art, signage, and creative services for individuals, weddings, events, brands, and businesses.

Because each project is unique, the following policy outlines how custom orders and creative services are handled.

Custom Project Process

Most custom projects begin with an inquiry, followed by a quote, proposal, or invoice.

Depending on the project, you may be asked to provide:

• Project details

• Event date

• Deadline

• Size and surface information

• Wording or text needed

• Style inspiration

• Color preferences

• Photos or examples

• Shipping or pickup details

• Budget range, if applicable

Once the project details are confirmed, I will provide a quote, timeline, and payment instructions.

Payment

A deposit or full payment may be required before work begins.

For custom projects, your spot is not officially reserved until payment has been received.

Larger projects, weddings, live events, brand work, or commissioned pieces may require a non-refundable deposit with the remaining balance due before pickup, delivery, shipping, or the event date.

Design Approval

For many custom projects, a digital mockup or design preview may be provided before final artwork begins.

Please review mockups carefully for:

• Spelling

• Names

• Dates

• Times

• Locations

• Wording

• Layout

• General design direction

Once a design is approved, changes may be limited or may require an additional fee.

SheShe Design is not responsible for errors that were included in the wording provided by the client or approved during the mockup process.

Revisions

Each custom project includes a reasonable amount of communication and creative planning.

Minor revisions may be included depending on the project. Major design changes, changes in direction, additional wording, resizing, or changes requested after approval may require an additional fee.

Handmade Nature

All SheShe Design work is created by hand or designed with a handmade artistic style. Slight variations, texture, brush strokes, chalk effects, spacing differences, or artistic imperfections are part of the handmade process.

Client-Provided Surfaces

If a client provides a chalkboard, mirror, sign, acrylic piece, paper, envelope, bag, pouch, ornament, bottle, or other surface, SheShe Design will use care when working on the item.

However, some surfaces may react differently to chalk, ink, paint, foil, engraving, or other materials. SheShe Design is not responsible for damage, surface imperfections, manufacturer flaws, coating issues, or unexpected reactions on client-provided items.

If a surface is not ideal for the requested service, we will communicate options when possible.

Cancellations

Because custom work requires planning, time, materials, and reserved availability, deposits and payments may be non-refundable once work has begun, materials have been ordered, or time has been reserved.

Cancellation terms may vary depending on the project and will be included in your proposal, invoice, or written agreement when applicable.

Rush Orders

Rush orders may be available depending on the project and current availability.

Rush fees may apply for projects needed on a short timeline.